Refund Policy

Refund Policy

Last updated: September 28, 2026

This Refund Policy applies to Pass HSK Premium purchased on our website. Pass HSK is operated by Xiao Min, an individual based in China. Website orders are processed by our online reseller Paddle.com, which is the Merchant of Record and issues refunds on our behalf.

1. 14-Day Refund

You can request a full refund within 14 days of any payment, for any reason.

This applies to monthly and annual subscription payments, including renewals and the first payment after a free trial ends, and to the one-time Lifetime purchase.

Requests made more than 14 days after a payment are not eligible for a refund, except where the law requires otherwise.

2. How to Request a Refund

Email support@passhsk.app from the email address you used at checkout and include your order number, which is in your receipt email.

You can also reply to your Paddle receipt email or contact Paddle through paddle.net.

Approved refunds go back to your original payment method. Your bank or card provider may take 5 to 10 business days to show the refund.

3. What Happens After a Refund

When a payment is refunded, the Premium access it paid for ends, and a refunded subscription is cancelled so it does not renew.

Your account, study progress, and free features stay available.

4. Cancelling a Subscription

You can cancel a subscription at any time from the link in your receipt email or by contacting us.

After you cancel, you keep Premium until the end of the period you have already paid for, and you will not be charged again.

Cancelling does not by itself refund past payments. If a payment is still within 14 days, you can ask for a refund as described above.

5. Purchases in the iOS or Android App

Purchases made in the iOS or Android app are processed by Apple or Google, not by us or Paddle. Refunds for those purchases follow the store's rules.

Apple App Store: request a refund at reportaproblem.apple.com.

Google Play: request a refund from your order history in Google Play.

6. Your Legal Rights

This policy does not limit any rights you have under the consumer laws of your country.

7. Contact

If you have questions about this Refund Policy, please contact us at support@passhsk.app.